Exploring the Value of Strategic Friction in Online Shopping, learn how strategic friction can enrich online shopping and see how Samba.ai's analytics and machine learning optimize customer experiences across all channels.
But every existing customer can become a long-term client, with significantly lower costs than attracting a new one. Furthermore, repeat customers bring higher average order value compared to first-time customers. You can achieve that goal with Samba.ai!
There are many scoring segmentation models and one of the most popular is the RFM. This model is nothing more than assessing points in three categories–Recency, Frequency, and Monetary.
With proper use of big data and advanced analysis, you can properly understand your customers, respond to their needs in real-time, and forecast their future behavior. It’s time for you to use the data you have gathered to put customer experience on a completely different level.Â